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Question
#1:
Are there any other fees with your hosting?
Question
#2:
I am currently hosted by another company and
already have a domain name, can I have my site hosted by
you instead? And how do I change my domain to point to your
servers?
Question
#3:
Do you put any types of advertising on my
pages?
Question
#4:
Where can I view detailed descriptions of
your hosting account features?
Question
#5:
Are all of the hosting features included with
all your plans?
Question
#6:
How much space can I use for hosting features
(such as MySQL databases, CGI-scripts, PHP etc.)?
Question
#7:
How can I see how much disk space and data
transfer I have used and have remaining?
Question
#8:
What if I need a hosting feature not included
with your hosting accounts?
Question
#9:
How do I transfer my domain to your servers?
Question
#10:
How do I add new email accounts/features
and hosting features to my account? How long does it take
to set them up?
Question
#11:
After I place my order how long does it take
to set up my hosting account?
Question
#12:
What is the charge if I exceed the monthly
data transfer limit, or the diskspace limit?
Question
#13:
What is data transfer?
Question
#14:
Can I access my site with or without the
'www'?
Question
#15:
How much does it cost to upgrade my plan
if I decide to upgrade later?
Question
#16:
How many domains can I host under my account?
Question
#17:
Can I host my friends if I buy your hosting?
Question
#18:
What is the difference between a shared IP
address and a unique IP address?
Are there any other fees with
your hosting?
A. No, you are only charged the yearly amount of your hosting
plan, no set up fees, no "domain transfer fee", no hidden
charges and nothing else required to buy.
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I am currently hosted by another
company and already have a domain name, can I have my site
hosted by you instead? And how do I change my domain to
point to your servers?
Yes you certainly can! After you sign up to point the
domain you already own to our servers all you need to do
is either email the support staff where you registered your
domain (also some domain registrars have a control panel
where you can login and change your domains name servers
yourself). Simply send them the name servers that are listed
in your setup email from us and then your domain will be
pointing to our servers in about 24-48 hours (this is the
time it takes for name server changes to go through).
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Do you put any types of advertising on
my pages?
A. No we do not put any types of advertising on your pages.
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Where can I view detailed descriptions
of your hosting account features?
A. You can find detailed descriptions on our hosting
features page.
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Are all of the hosting features included
with all your plans?
A. Yes, hosting features are
the same for all plans.
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How much space can I use for hosting features
(such as MySQL databases, CGI-scripts, PHP etc.)?
A. Any space used for hosting features such as MySQL databases,
CGI scripts, PHP etc. is deducted from the total disk space
you are allotted.
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How can I see how much disk space and data
transfer I have used and have remaining?
A. You
can monitor your accounts disk space / data transfer usage
through your control panel.onthe
top left of Cpanel
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What if I need a hosting feature not included
with your hosting accounts?
A. If you need a hosting feature that is not listed on our
hosting features page, we also offer
additional hosting features. Additional
features are not included with your hosting plan but may
be added for the rates found on our
additional features page.
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How do I transfer my domain to your servers?
A. If you already have a domain name registered to transfer
your domain to our servers you must update your domains
name servers. If you are unsure how to change your name
servers please contact your domain registrar (the place
where you registered your domain). or just send request
to us and we will set it up for you
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How do I add new email accounts/features or hosting
features to my account? How long does it take to set them
up?
A. You can add email accounts/features and hosting features
via your control panel. Features are added in real time
and become active instantly.
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After I place my order how long does it take to set
up my account?
A. Once your order is received your account will normally
become active within 6 hours.
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What is the charge if I exceed the
monthly data transfer limit, or the diskspace limit?
A. If you exceed your data transfer / disk space limit
your account will be suspended until you upgrade to a plan
to covers your accounts usage. You can upgrade for the difference
in the price of plans (the cost of the plan you would like
to upgrade to minus what you have already paid) It is important
for you to monitor your sites data transfer / disk space
quota and upgrade before this limit is exceeded to avoid
interruption to your service.
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What is data transfer?
Your data transfer is the total number of data packets which
are transferred across the Internet to or from your account.
All reputable hosting companies must impose data transfer
restrictions in order to control their bandwidth usage and
ensure a high standard of service.
You can monitor your data transfer via your control panel.
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Can I access my site with or without
the 'www'?
Yes you can access your site both with or without the 'www'.
For example you can access your site at http://yourdomain.com
or http://www.yourdomain.com.
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How much does it cost to upgrade my plan if I
decide to upgrade later?
You can upgrade at any time for the difference in cost of
plans.
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How many domains can I host under my account?
With our normal web hosting accounts you can only host one
domain under each account. If you need to host multiple
domains please look into our reseller plans.
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Can I host my friends if I buy your
hosting?
Yes you can create hosting accounts for your friends, they
will have their own FTP / email login and can access their
pages by going to http://www.yourdomain.com/~user/. They
do not have access to your main accounts control panel and
files, only their sub account which you create for them.
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What is the difference between a shared
IP address and a unique IP address?
A shared IP address is
the IP address of the entire server so it is not unique
to your site. A unique IP address will allow you to access
your site via a number (for example: http://123.456.78.910
will point to the same place as http://www.yourdomain.com).
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